Though there might be some questions popping up about your order. Hopefully this information will give you the answers. If not? Feel free to contact our support team.
Creating an account or not
To order in our online store you do not need to create an account. Feel free to order without registration. Though, we would like to show you the advantages of having one.
- Order faster! You do not have to fill in your details
- Easily manage your invoice and delivery addresses
- Check your order status, returns and history
- Check and print your invoices
Once you have placed an order, it will be confirmed by email. Here you will find all your order details. Can’t find it? Check your spam if you did not receive the confirmation email.
When your order has been shipped you will receive an email with the track-and-trace code. This email shows you how you can track your parcel.
Change of existing order
We understand you want to receive your order fast. For this reason we process your order as soon as possible. If you want to make any changes to your existing order, it is important to contact us immediately. Perhaps we can still change your order before it has been shipped.
If this is not the case, do not worry. You still have your right to return your product.